This Privacy Policy explains how Neat House 50 processes personal data when you contact us, request a quote, arrange access, or use the website in connection with move-in and move-out cleaning services.
Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. You may also object to processing based on legitimate interests where that ground applies.
To make a rights request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to verify the request and to protect against unauthorized disclosure.
Inquiry records, booking details, and service notes are retained for a practical period after completion or last contact. Where data is no longer needed, it is deleted or anonymized unless a longer period is required for accounting, dispute handling, or legal compliance.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The version in effect is the one posted at the time of your visit or interaction.
Data handling overview
We may process contact details, property and access information, service preferences, appointment details, payment-related records, and communications sent through the website or by other booking methods. Where relevant, we may also process condition photos provided for quotation or scheduling purposes.
We collect data from website forms, phone or email communications, booking arrangements, and information provided during property review, quotation, appointment confirmation, and completion handover. We may also receive limited technical data from the website and records created during service delivery.
We may use session cookies to support navigation and form functions, persistent cookies to remember basic preferences, and analytics cookies to understand how the site is used. We do not use cookies to collect more information than is needed for these purposes.
We use standard cookie controls for basic site operation and usage measurement. You can manage cookies through your browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or other website features.
We use personal data to respond to inquiries, review property condition, prepare custom quotes, confirm scope and access, schedule cleaning visits, coordinate handover timing, process payments, maintain business records, improve website reliability, and meet legal or accounting obligations.
We may disclose data to website hosting, communication, scheduling, and payment service providers, as well as contractors involved in the cleaning appointment or handover process. These parties may process data only for the tasks they perform on our behalf and under appropriate confidentiality obligations.
We may share personal data with public authorities, professional advisers, payment or banking providers, and service partners where needed to comply with law, process payments, manage records, resolve disputes, or complete the requested service. We do not sell personal data.
